Updated on: 02/02/2026.

Isrotaxi Israel Ltd.

1.General:

    The Company (“the Website”, “we”, “us”, “our”) is the owner and controller of the information databases operated on this Website.

We are committed to protecting the privacy of our users, customers and passengers and to safeguarding personal information collected through the Website, booking forms, chat and any other means of communication, in accordance with the Israeli Privacy Protection Law, 1981, including Amendment 13, the Privacy Protection Regulations (Data Security), 2017, and any other applicable law.

    Use of the Website constitutes consent to the provision of your personal details and to the processing of information as described in this Privacy Policy. If you do not agree to provide your details, please refrain from using or browsing the Website and from providing information in any way.

2.Types of information collected:

    During use of the Website, we connect customers with licensed public transportation drivers (taxis or transportation vehicles) and may collect and process the following information:

a. Personal information:

    Name, full name or nickname provided, telephone and mobile number, email address, pickup and destination addresses, location, and additional details provided for the purpose of booking a ride, receiving a price quote, or performing the service.

b.Technical usage data:

    IP address, browser type, operating system, usage times, pages viewed, and referral sources.

c. Marketing information:

   Collected through advertising campaigns, analytics systems, and similar tools.

d. Information stored on servers:

    The Website is hosted by an external hosting provider. Booking form data is transmitted to us and stored in accordance with our security policy.

    Providing personal information on the Website is voluntary; however, without providing certain details, we will not be able to offer a service or a price quote.

e. Purposes of information use:

   The information collected will be used solely for the following purposes:

• Contacting customers and inquiries and transferring relevant information to drivers for the purpose of providing the service.
• Customer and inquiry relationship management.
• Sending updates and marketing offers, subject to consent.
• Analyzing and improving user experience on the Website.
• Managing advertising campaigns and paid promotions.

3. Compliance with legal obligations:

Legal basis for processing:

Processing of personal data is based on one or more of the following:

• User consent,
• Contractual or pre-contractual necessity,
• Legitimate interest of the Company (marketing, service improvement, security),
• Legal obligation,

4. Cookies and similar technologies:

    The Website uses cookies for proper operation, statistical analysis, and targeted marketing, including tools such as Google Analytics, Facebook Pixel, and Google Ads, upon entering the Website.

5. Personal data security:

    We attach the highest importance to protecting user privacy and securing personal information and operate in accordance with the Israeli Privacy Protection Law, the Privacy Protection Regulations (Data Security), as well as, where applicable, the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and the California Consumer Privacy Act (CCPA), which came into effect on January 1, 2020 and grants California consumers rights regarding their personal data.

6. Lawfulness and Data Processing Principles:

• Lawful, fair, and transparent processing,
• Processing for defined purposes only,
• Data minimization,
• Data retention limited to up to 12 months,
• Confidentiality of information,
• Technological and organizational security measures,

7. We take reasonable, accepted, and appropriate measures in relation to the level of risk, including:

• Encrypted and secure communication (SSL / HTTPS),
• Access controls and authorization to personal data,
• Security, monitoring and intrusion prevention systems,
• Internal procedures and training for authorized personnel,
• Ongoing maintenance, testing, and updates of information systems,

Databases:

    Personal data is stored in secure databases, in accordance with the purposes for which it was collected and only for the time required to communicate with the customer, provide a price quote, and perform the ride, subject to user consent.

Processing and transfer of data to Third Parties:

    Personal information may be transferred to or processed by third parties — transportation service providers and drivers only — solely for the purpose of coordinating and performing a ride and subject to confidentiality obligations.

Transfer of information outside Israel:

    Personal information is not intended to be transferred outside the State of Israel.

8. Data subject rights:

Users have rights under Israeli law and the GDPR, including:

• The right to access their information,
• The right to correct or update information,
• The right to request deletion of information, subject to legal requirements,
• The right to restrict processing,
• The right to object to processing,
• The right to withdraw consent at any time,

9. Limitation of liability:

    Despite the implementation of strict security measures, we cannot guarantee absolute protection against security incidents, intrusions, or technological failures.

   The user acknowledges this and agrees that no claim, demand, or lawsuit shall be brought against us for damage caused by an event beyond our reasonable control.

10. Contacting supervisory Authorities:

    Users residing in Israel may contact the Israeli Privacy Protection Authority if they believe their rights have been violated.

Contact Information:

Email: contact@isrotaxi.co.il

Phone: +972-2-628-5555

For any questions regarding privacy, you may contact us at any time.